Privacy Policy

DentX Smile Dental Clinic ("DentX Smile," "we," "us," or "our") is committed to protecting the privacy and confidentiality of every individual who visits our website (www.dentxsmile.com), contacts us, or receives treatment at our clinic. This Privacy Policy explains how we collect, use, store, share, and protect your personal information, in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and applicable healthcare data protection guidelines in India.

By using our website or sharing your information with us, you agree to the terms described in this Privacy Policy. If you do not agree with this policy, please do not use our website or share your information with us.

Information We Collect

We may collect the following categories of information when you interact with our website, book an appointment, contact us, or visit our clinic:

1.1 Personal Information

• Full name
• Phone number
• Email address
• Age / date of birth
• Gender
• Residential address (if provided)

1.2 Health-Related Information (Sensitive Personal Data)

• Details of dental concerns or symptoms shared during appointment booking or consultation
• Medical and dental history
• Treatment records, X-rays, photographs, and clinical notes
• Prescription and medication information

1.3 Technical & Usage Information

• IP address, browser type, and device information
• Pages visited, time spent on the website, and referring website
• Cookies and similar tracking technologies (see Section 6)

1.4 Communication Information

• Messages sent via our Contact Form, WhatsApp, phone calls, or email
• Reviews or testimonials voluntarily submitted by patients

How We Use Your Information

We use the information collected for the following purposes:

• To schedule, confirm, reschedule, or cancel appointments
• To provide dental consultations, treatments, and follow-up care
• To communicate with you regarding your treatment, appointment reminders, and clinic updates
• To respond to inquiries submitted through our website or WhatsApp
• To maintain accurate patient and clinical records as required by medical practice regulations
• To improve our website functionality, content, and user experience
• To send promotional information or dental health tips, only where you have consented to receive such communication
• To comply with legal, regulatory, and professional obligations

We do not use your health information for any purpose beyond your dental care and clinic operations without your explicit consent.

Legal Basis for Processing

We process your personal data based on:

• Your consent, provided when you submit a form, book an appointment, or contact us
• Necessity for providing dental treatment and healthcare services
• Compliance with legal and professional obligations under Indian healthcare and data protection law

You have the right to withdraw your consent at any time, as described in Section 8.

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• With clinic staff and treating dentists directly involved in your care
• With diagnostic labs or referral specialists, only when required for your treatment, and only with relevant information
• With service providers who support our website, hosting, appointment systems, or communication tools (e.g., WhatsApp Business, email service, hosting provider), under confidentiality obligations
• When required by law, such as in response to a court order, regulatory request, or public health requirement
• With your explicit consent, for any other purpose not listed above

Data Storage and Security

We take reasonable administrative, technical, and physical measures to protect your personal and health information, including:

• Secure storage of digital patient records
• Restricted staff access to sensitive health information
• SSL encryption (HTTPS) on our website
• Regular security updates and monitoring of our website systems

While we take appropriate precautions, no method of electronic storage or transmission is 100% secure. We encourage patients to avoid sharing highly sensitive medical details through unsecured channels such as public WhatsApp groups or unencrypted email where possible.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Understand how visitors use our website (via tools such as Google Analytics)
• Improve website speed, layout, and content
• Enable features such as embedded Google Maps and appointment forms

You can disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.

Third-Party Links and Services

Our website may contain links to third-party platforms such as Google Maps, Google Reviews, Instagram, Facebook, and WhatsApp. These platforms operate under their own privacy policies, and DentX Smile is not responsible for the privacy practices of these third-party services. We encourage you to review their respective privacy policies.

Your Rights

As a patient and website user, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal data, subject to our legal and medical record-keeping obligations
• Withdraw consent for marketing or promotional communication at any time
• Lodge a grievance regarding the handling of your personal data

To exercise any of these rights, please contact us using the details in Section 11.

Children's Privacy

For pediatric dental patients, information is collected and used only with the consent of a parent or legal guardian. Parents/guardians may contact us at any time to review, correct, or request deletion of their child's information, subject to medical record-retention requirements.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: