Terms & Conditions

Welcome to the website of DentX Smile Dental Clinic ("DentX Smile," "we," "us," or "our"). These Terms & Conditions ("Terms") govern your access to and use of our website (www.dentxsmile.com), and your interaction with our clinic, appointment booking system, and communication channels.

By accessing our website or booking an appointment with us, you agree to be bound by these Terms. Please read them carefully before using our services.

About Us

DentX Smile Dental Clinic is a dental healthcare practice located at Opp. JK Tyres, Niti Vihar, Itanagar, Arunachal Pradesh 791111, providing general, cosmetic, orthodontic, and specialized dental treatments under the supervision of qualified, registered dental practitioners.

Use of Website

By using this website, you agree that:

• You will use the website only for lawful purposes related to seeking information about our clinic and services, or booking appointments
• You will not attempt to gain unauthorized access to any part of the website, its systems, or associated data
• You will not use any automated system (bots, scrapers, crawlers) to extract content from this website without our written permission
• All content on this website — including text, images, logos, treatment photographs, and design — is the intellectual property of DentX Smile Dental Clinic and may not be copied, reproduced, or distributed without prior written consent

Website Content Is Not Medical Advice

The information provided on this website — including service descriptions, treatment procedures, blog articles, and FAQs — is intended for general informational purposes only and does not constitute professional dental or medical advice, diagnosis, or treatment recommendations.

• Every patient's dental condition is unique. Treatment plans, procedures, timelines, and outcomes described on this website may vary from patient to patient.
• You should not rely on website content as a substitute for an in-person consultation, examination, and diagnosis by a qualified dentist.
• If you are experiencing a dental emergency or severe pain, please contact our clinic directly or seek immediate medical attention.

Appointment Booking

4.1 Booking

Appointments may be requested through our website form, phone call, or WhatsApp. All appointment requests submitted online are subject to confirmation by our clinic staff. A submitted form does not guarantee an appointment slot until confirmed by us.

4.2 Rescheduling & Cancellations

• We request that patients provide at least 24 hours' notice if they need to reschedule or cancel an appointment.
• Repeated missed appointments ("no-shows") without notice may affect future scheduling priority.
• For treatments requiring lab work, custom appliances, or advance material orders (e.g., crowns, aligners, veneers), late cancellations may result in material or scheduling costs, which will be communicated to the patient in advance.

4.3 Emergency Cases

Emergency dental cases will be accommodated based on clinical urgency and availability, and may take priority over previously scheduled non-emergency appointments.

Treatment, Consultation & Consent

• All treatments are carried out only after a proper clinical examination and, where required, diagnostic imaging (such as X-rays).
• Patients will be informed of the recommended treatment plan, expected outcomes, associated risks, and estimated costs prior to the commencement of treatment.
• Written or verbal informed consent will be obtained before any procedure, in accordance with standard dental practice.
• Patients are responsible for providing accurate and complete information about their medical history, allergies, and current medications to ensure safe treatment.

Fees & Payment

• Treatment costs are communicated during consultation and may vary based on individual diagnosis, materials used, and complexity of the case.
• Prices displayed or discussed on the website (if any) are indicative and subject to confirmation at the time of consultation.
• Payment terms, including any advance payments for procedures involving custom lab work (implants, crowns, aligners, veneers), will be clearly communicated before treatment begins.
• Refunds, where applicable, will be assessed on a case-by-case basis in line with clinic policy and the nature of the treatment already rendered.

Patient Responsibilities

Patients are expected to:

• Arrive on time for scheduled appointments
• Follow pre- and post-treatment care instructions provided by the treating dentist
• Attend recommended follow-up visits for treatment continuity and monitoring
• Inform the clinic promptly of any adverse reactions, discomfort, or complications following treatment

Testimonials & Reviews

Patient testimonials and Google Reviews displayed on this website reflect the individual experiences of specific patients. Results, experiences, and outcomes discussed in testimonials may not be typical and may vary from patient to patient. Testimonials are published with the reviewer's consent and do not constitute a guarantee of similar results for other patients.

Before & After Photographs

Before-and-after images displayed on this website represent actual patient cases (or, where indicated, representative examples) and are intended to illustrate potential treatment outcomes. Individual results vary based on each patient's dental condition, treatment plan, and adherence to post-treatment care. Images are used with patient consent.

Limitation of Liability

To the fullest extent permitted by applicable law:

• DentX Smile shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or reliance on its content.
• While we strive to keep website information accurate and up to date, we do not warrant that all content is error-free or current at all times.
• Nothing in these Terms limits DentX Smile's responsibilities and liabilities concerning the standard of clinical care provided in person at our clinic, which remains governed by applicable healthcare laws, regulations, and professional dental council guidelines.

Third-Party Links

Our website may contain links to third-party websites and platforms (such as Google Maps, Google Reviews, Instagram, Facebook, and WhatsApp). We are not responsible for the content, accuracy, or privacy practices of these external platforms.

Communication Consent

By submitting your contact details through our website, appointment form, or WhatsApp, you consent to being contacted by DentX Smile via phone call, SMS, WhatsApp, or email for appointment-related communication. You may opt out of promotional or marketing communication at any time by informing our clinic.

Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms or your use of our website/services shall be subject to the exclusive jurisdiction of the competent courts at Itanagar, Arunachal Pradesh.

Changes to These Terms

We reserve the right to modify or update these Terms & Conditions at any time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms.

Contact Us

For any questions regarding these Terms & Conditions, please contact us: